TBL booking policies
Please take a moment to review our policies before booking your appointment. By booking with TBL, you acknowledge and agree to the policies below.
Appointments
All appointments must be booked through our online booking system. Appointments are not confirmed until you receive a booking confirmation.
Please arrive on time and ready for your scheduled service.
Deposits
A TT$100 bank-transfer deposit is required for an online appointment request. It is applied towards your service total.
Deposits are paid by bank transfer to TBL’s account. After transferring, send your receipt (screenshot or photo) to TBL on WhatsApp with your booking reference.
Deposits are non-refundable and will be applied toward the total cost of your service.
Appointments are not confirmed until TBL verifies your deposit receipt.
Appointments that are cancelled or missed outside of our cancellation policy may result in the loss of your deposit.
After your request is saved, we display the deadline for transferring and sending your receipt. An unverified request is released at that deadline. If you have already transferred near or after the deadline, contact Lex with your reference and receipt before booking again.
Cancellations & rescheduling
If you need to cancel or reschedule, please provide at least 24 hours' notice. Contact Lex on WhatsApp or call (868) 496-5312. Lex will update your appointment.
Cancellations or rescheduling with less than 24 hours' notice may result in the loss of your deposit.
Repeated cancellations or rescheduling may require full payment in advance for future appointments.
No-shows
A no-show is an appointment where the client does not arrive and has not contacted TBL beforehand.
No-shows will result in the loss of any deposit paid. A new deposit or full payment may be required before another appointment can be booked.
Late arrivals
A 15-minute grace period is provided. Arrivals beyond the grace period may require the appointment to be shortened, modified, or cancelled depending on the remaining appointment time.
If your appointment must be cancelled due to lateness, the applicable cancellation/no-show policy will apply.
Service changes
Please select the correct service when booking. If you require a different or additional service, contact TBL before your appointment whenever possible.
Nail repairs
Please inform TBL when booking if you require repairs or have work from another nail technician that needs to be removed. Additional charges may apply.
Guests
Please limit guests unless otherwise approved by TBL. Children should not be brought to appointments unless they are well behaved or receiving a service.
Payments
Accepted payment methods will be displayed or communicated during the booking process. Any remaining balance must be paid at the end of your appointment.
Health & safety
Please inform TBL of any allergies, sensitivities, or conditions that may affect your service before your appointment. TBL reserves the right to refuse or modify a service when necessary.
Client responsibility
Clients are responsible for providing accurate contact information and reviewing appointment details before confirming.
Photo & content policy
With your permission, TBL may photograph or record your completed service for promotional purposes. You can opt in when booking. You do not need to agree to photos to receive a service.
Policy agreement
By booking an appointment with TBL, you confirm that you have read, understood, and agreed to these policies.
Thank you for respecting our time and allowing us to provide the best possible experience for every client.